Canada Pharmacy Store – Frequently Asked Questions

General

Q1 What is Canada Pharmacy Store?

Canada Pharmacy Store is a trusted Canadian online prescription service that helps U.S. patients safely order medications at lower costs. We partner with fully licensed pharmacies to fill your prescriptions and deliver genuine medication right to your doorstep.

Yes – it’s completely legal to order through us. We operate in accordance with all applicable Canadian and U.S. regulations, ensuring that every transaction and shipment is by the book. As long as you have a valid prescription, you can use our service with confidence.

Our service is currently available to customers in the United States only. We exclusively serve U.S. residents at this time.

Absolutely. We only source medications from licensed, reputable manufacturers and pharmacies, so you’ll get the exact same genuine products you’d find at any U.S. pharmacy. In other words, the medication you receive is identical in quality and brand to what you’d pick up locally – just more affordable.

We’re able to offer much lower prices because medication costs in Canada are regulated and generally much cheaper than in the U.S. We pass those savings on to you and strictly avoid any price gouging, so you get safe and affordable pricing on all your medications.

Yes, absolutely. Our licensed pharmacists are available to answer your questions and provide professional advice. You can reach them through our customer service line or email with any concerns about dosage, side effects, or anything else – we’re here to help.

It’s easy to get in touch with us. You can contact our friendly support team by phone, email, or live chat on our website – whichever is most convenient for you. We’re very responsive during business hours and ready to assist with any questions or issues you may have.

Ordering

Q1 How do I place an order?

Placing an order is simple and secure. Just create a free account on our website, find the medications you need, upload your prescription, and proceed through the secure checkout process. After you submit your order, our pharmacy team verifies everything and you’ll receive an email confirmation once your order is being processed.

Yes – if you’re not comfortable ordering online, you can absolutely order by phone or fax. Simply give us a call, or have your doctor’s office fax us your prescription, and our team will take care of the rest for you. We want to make ordering easy, so use whatever method works best for you.

If you need to change or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request, but if the order has already been processed or shipped out, we may not be able to adjust or stop it in time. (We’ll always try to help, so the quicker you let us know, the better.)

Refilling is easy. If your prescription on file still has refills remaining, you can simply log in to your account and place a reorder for that medication without uploading a new prescription. If you’re out of refills, you’ll need to obtain a new prescription from your doctor for your next order – then just upload it and order as usual.

Prescriptions

Q1 Do I need a prescription to place an order?

Yes. A valid prescription from a licensed healthcare provider is required for any prescription medication you order. We cannot ship prescription drugs without an authorized prescription on file, as this is required by law.

You have a few options. The easiest way is to upload an image or scan of your prescription on our website during checkout. If you prefer, you can also email it to us after placing your order. Additionally, we can accept prescriptions faxed directly from your doctor’s office – whatever is most convenient for you.

We can typically supply up to a 90-day (three-month) quantity of a medication in a single order, depending on what your prescription allows. This limit is in place to comply with personal importation regulations. (In other words, you can’t order more than a three-month supply at once.)

Yes, we can help with pet medications as well. If your veterinarian has prescribed insulin or another medication for your pet, you can order it through us – just be sure to provide the valid prescription from your vet when you place the order. We’ll treat it just like a regular prescription.

Shipping

Q1 How long does shipping take?

Standard shipments usually arrive within about one to two weeks (roughly 5–14 business days). We also offer expedited shipping on temperature-sensitive orders, which typically delivers in around 3–5 business days for faster service. (Once your order is processed and shipped, transit time can vary a bit based on your location, but we’ll provide tracking so you can stay updated.)

We charge a flat, affordable shipping fee on each order. Standard shipping is approximately $14.99 USD for most orders. For refrigerated medications that require express cold shipping (like insulin), the shipping fee is about $29.99 USD due to the special packaging and handling needed. All shipping costs are clearly shown at checkout – there are no surprise fees.

We take special care with temperature-sensitive medications. Items like insulin are shipped in insulated boxes with ice packs to keep them cold during transit. We also use expedited delivery for these orders to ensure they reach you quickly and stay within the safe temperature range. Your insulin will arrive securely packed and ready to use.

Once your order ships, we’ll email you a tracking number. You can use that number to track the package’s progress on our website or on the shipping carrier’s tracking page. This way, you’ll know exactly when to expect your delivery and can follow its journey to your door.

Payments

Q1 What payment methods do you accept?

We accept major credit cards, including Visa and MasterCard, for all transactions. Payments are processed through secure, encrypted gateways to protect your information. (At this time we do not accept PayPal or insurance payments directly, so credit/debit card is the way to go.)

No, we do not bill insurance directly for orders. Our medications are offered at such discounted prices that most customers find the out-of-pocket cost to be very affordable – often comparable to or less than a typical insurance co-pay. You can always submit your receipt to your insurance provider to see if they will reimburse you, but we don’t handle insurance claims on our end.

No. There are no membership fees to use Canada Pharmacy Store, and we don’t have any hidden charges at all. You only pay for the cost of your medications and the flat shipping fee – nothing more. We pride ourselves on transparency, so all costs are clearly disclosed upfront.

Returns

Q1 What is your return policy if there’s a problem with my order?

Due to the nature of prescription medications, we cannot accept returns once an order has been shipped. However, if there’s any issue with your order – for example, if something arrives damaged or you receive the wrong item – just let us know within 7 days and we will make it right for you. Your health and satisfaction are our top priorities, so we’ll work with you to resolve any problems (whether that means a replacement or other solution).