Privacy Policy

At The Canada Pharmacy Store, we value the privacy and security of our customers. Any personal or medical information shared with us is kept strictly confidential and used only to provide safe and reliable prescription services. We follow industry-standard safeguards to protect your data and never share it without consent.

Introduction & Scope

We are committed to protecting the confidentiality, integrity, and availability of personal information. This Policy describes how we collect, use, disclose, retain, and protect information in connection with our websites, customer service channels, and the provision of our products and services. We operate in Canada and may serve customers in the United States.

We follow the 10 fair information principles under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial requirements.

Our Privacy Principles (PIPEDA)

We structure our program around these principles:

  1. Accountability – We designate a Privacy Officer and remain responsible for personal information in our control, including information handled by service providers.
  2. Identifying Purposes – We identify purposes before or at the time of collection.
  3. Consent – We obtain knowledge and consent where required, except where permitted or required by law.
  4. Limiting Collection – We collect only what is necessary for identified purposes by fair and lawful means.Limiting Use, Disclosure, and
  5. Retention – We use and disclose information only for the identified purposes (unless otherwise permitted by law or with consent) and retain it only as long as necessary.
  6. Accuracy – We maintain information as accurate, complete, and up to date as needed.
  7. Safeguards – We protect information with security safeguards appropriate to sensitivity.
  8. Openness – We make our policies and practices readily available.
  9. Individual Access – Upon request, individuals are informed of the existence, use, and disclosure of their information and may request access and corrections.
  10. Challenging Compliance – Questions or complaints can be directed to our Privacy Officer.

Information We Collect

Account, Order, and Support Data: name, mailing address, email, phone, account credentials, and communications with us.

Health/Prescription Data (where applicable): prescriber name and contact details; date of birth; sex; height and weight; medication(s) requested; prescription or refill details; known allergies; relevant medical history and current medications, to the extent needed to fulfill prescriptions or verify orders.

Payment and Identity Data: billing and shipping addresses; payment instrument details such as card type and last four digits or tokenized payment IDs; government‑issued identification or documents used to verify prescriptions, age, or eligibility under applicable law.

Technical Data: IP address, device and browser information, pages viewed, and similar analytics or cookie data.

Referral and Partner Data: information from referral programs, public directories, or partners as permitted by law.

Providing certain information is optional, but declining to provide data necessary to verify identity, validate prescriptions, or complete payment may limit our ability to process orders.

Purposes of Use

We use personal information to:

  • Register and manage accounts; process and fulfill orders; arrange shipment and notifications.
  • Verify prescriptions, eligibility, identity, and prevent fraud or abuse.
  • Communicate about orders, refills, service updates, recalls, and safety notices.
  • Provide customer support and respond to inquiries.
  • Conduct analytics, quality assurance, and service improvement.
  • Comply with legal, regulatory, tax, and audit obligations.
  • Send marketing or promotional communications in accordance with applicable anti‑spam laws; you may unsubscribe at any time.

Disclosures (Limited and Purpose‑Bound)

We do not sell personal information. We may disclose information to:

  • Licensed pharmacies, prescribers, and affiliated entities to validate prescriptions, support clinical review, and fulfill orders.
  • Service providers for hosting, payment processing, delivery, identity verification, analytics, and customer support. Providers are bound by contract to use information only on our instructions and to protect it.
  • Professional advisors such as legal and accounting firms, under confidentiality obligations.
  • Authorities or other parties as required or permitted by law, including to respond to lawful requests, enforce agreements, prevent fraud, or protect safety.
  • Business transaction counterparties in connection with a merger, acquisition, or sale of assets, subject to contractual protections and applicable law.

Website Browsing and Cookies

You can browse our site without identifying yourself. We use cookies or similar technologies for core functionality, preferences, fraud prevention, and analytics. You can manage cookies in your browser settings. If our use of cookies or advertising technologies ever constitutes a regulated sale or sharing of personal information under applicable law, we will provide a clear opt‑out mechanism and honor legally recognized preference signals where required.

Security Safeguards

We implement administrative, technical, and physical controls proportionate to the sensitivity of data, including role‑based access, encryption in transit, secure development practices, logging and monitoring, vendor due diligence, and employee confidentiality obligations. No security program can guarantee absolute security; we continuously assess and improve our safeguards.

Access, Correction, and Choices

Subject to legal limits, you may request access to and correction of your personal information. To help keep records current, please update your account information or contact us with corrections. Where consent is the basis for processing, you may withdraw consent at any time, for example by unsubscribing from marketing emails. Withdrawal does not affect processing that has already occurred.

Retention

We retain personal information only as long as necessary for the purposes described and to meet legal, regulatory, tax, accounting, or reporting requirements. Where required by Canadian law, we maintain a record of every breach of security safeguards for at least 24 months after determination of the breach.

Cross‑Border Transfers

We may transfer and store information in Canada and the United States, or other jurisdictions where our service providers operate. While outside your province or country, information may be subject to lawful access by courts, law enforcement, or national security authorities. We remain responsible for information transferred to service providers and require a comparable level of protection through contractual and organizational safeguards consistent with PIPEDA.

SMS and Text Messaging (If You Opt In)

By providing your mobile number and opting in, you consent to receive SMS or text messages related to account activity, order updates, delivery notifications, customer support, and occasional promotional offers. Message frequency varies. Message and data rates may apply.

  • Opt Out: Reply STOP to discontinue.
  • Help: Reply HELP for assistance or contact us at the email listed above.
  • Your number will be used only for the stated purposes and will not be shared with third parties for their marketing without your consent.

Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect information from children under 13. If we learn that we have collected such information, we will delete it.13) Challenging Compliance and Complaints

Questions, requests, or complaints about our privacy practices may be directed to our Privacy Officer at the email listed above. We will investigate and respond promptly. You also have the right to contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.14) Updates to This Policy

We may revise this Policy from time to time. Material changes will be communicated via the website or by direct notice where appropriate. The Effective Date above reflects the latest version.15) Important Notices and Disclaimers

  • Medical and Health Content: Information on our site is for general informational purposes and is not medical advice. Consult a qualified healthcare professional regarding diagnoses, treatments, or medication use.
  • Third‑Party Sites and Services: Our site may reference third‑party sites or services that we do not control. Their collection and use of data are governed by their own policies.
  • No Waiver of Non‑Waivable Rights: Nothing in this Policy limits rights or remedies that cannot be waived under applicable law.
  • Interpretation: In the event of a conflict between this Policy and a specific legal requirement in your jurisdiction, the applicable law controls.

Challenging Compliance and Complaints

Questions, requests, or complaints about our privacy practices may be directed to our Privacy Officer at the email listed above. We will investigate and respond promptly. You also have the right to contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.

Updates to This Policy

We may revise this Policy from time to time. Material changes will be communicated via the website or by direct notice where appropriate. The Effective Date above reflects the latest version.

Important Notices and Disclaimers

Medical and Health Content: Information on our site is for general informational purposes and is not medical advice. Consult a qualified healthcare professional regarding diagnoses, treatments, or medication use.

Third‑Party Sites and Services: Our site may reference third‑party sites or services that we do not control. Their collection and use of data are governed by their own policies.

No Waiver of Non‑Waivable Rights: Nothing in this Policy limits rights or remedies that cannot be waived under applicable law.

Interpretation: In the event of a conflict between this Policy and a specific legal requirement in your jurisdiction, the applicable law controls.

Contact

Privacy Officer — Canada Pharmacy Store
Email: info@canadapharmacy.store
Mailing address available upon request.